Help & Support

Welcome to the PeloShop Help Centre. We’re here to assist you with any questions, issues, or support you may need while shopping with us.

🛍️ Orders, Deliveries & Refunds

If you have a question about your order, delivery status, tracking information, or refund eligibility, please contact our Customer Service Team:

• Email: customerservices@peloshop.co.uk
• Include your order number for faster support.

🔐 Privacy & Data Protection

Your data privacy is important to us. If you have questions about how your personal information is used or stored, or if you'd like to make a data-related request (e.g. access, deletion, correction), please reach out to:

• Email: privacy@peloshop.co.uk

📬 General Enquiries

For anything else — including partnerships, press, or general questions — please contact us at:

• Email: info@peloshop.co.uk

💡 Common Questions

• Want to know about shipping times? Visit our Shipping Policy.
• Need to return an item? See our Returns & Refunds.
• Looking for our Privacy Policy or Terms & Conditions?

📦 Track Your Order

You can track your order using the link provided in your shipping confirmation email. If you haven't received this email within 48 hours, contact us at customerservices@peloshop.co.uk.